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Cancelling your subscription
To deactivate your Account:
- Please call HelloFresh Customer Care at (646) 846-3663 or email hello@hellofresh.com stating that you wish to terminate your account, along with your full name and registered email address.
You may also deactivate your Account by accessing your Account on the HelloFresh website by following the instructions below:
- Log in to your account on the web
- Click on your name in the upper right-hand corner, then click 'Account Settings'
- Scroll down on the Plan settings page and click 'Cancel Plan' (under Status section).
- Follow the prompt(s) for your cancellation. You will be prompted with a message confirming that your account has been cancelled.
Just be sure to pause/cancel by 11:59 pm PST 5 days prior to your next scheduled delivery so HelloFresh can alert its suppliers.
Please note that HelloFresh unfortunately cannot process cancellations requested after the cut-off date. You will be responsible for all charges incurred for already processed orders.
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